FAQ – SAAR Chic

Question 1

I want to track my order

Accepted Answer

To track your order, use the tracking number or order ID on the shipping carrier’s website.

Question 2

Order Not Received

Accepted Answer

Check the estimated delivery date in your confirmation email. If overdue, contact us.

Question 3

Order Delayed

Accepted Answer

Delivery delays can happen. Check status updates or contact support if the delay persists.

Question 4

Payment Failed

Accepted Answer

Ensure your payment details are correct. If issues persist, contact your bank or support.

Question 5

Incorrect Shipping Address

Accepted Answer

If not shipped yet, contact support to update the address.

Question 6

Order Marked as Delivered But Not Received

Accepted Answer

Check with neighbors or building staff. Still missing? Contact support.

Question 7

Received Wrong Item

Accepted Answer

We’re sorry! Contact us with order details for a replacement or refund.

Question 8

Item Damaged

Accepted Answer

Send us a photo within 48 hours of delivery to arrange a replacement or refund.

Question 9

Return Process

Accepted Answer

Refer to our return policy and follow the steps. Need help? Contact support.

Question 10

Refund Not Received

Accepted Answer

Refunds take 7–10 business days. If longer, reach out to support.

Question 11

I want help with returns & refunds

Accepted Answer

We need more info like store name, receipt, and cashback terms. Contact support.

Question 12

App Crashing

Accepted Answer

Close and reopen the app or update to the latest version. Still crashing? Contact support.

Frequently Asked Questions